USA: Casino Refuses to Pay Out $ 8.5 Million Due to System Failure. On the morning of last Friday (February 21, 2020), a woman had played at Newcastle Casino in Oklahoma. Fox 25 reported Maribel Sanchez’s win. On a spin of $ 1.25, she hit the $ 8,469,498 jackpot, $ 95 jackpot, according to the slot machine. The Newcastle Casino was founded in Oklahoma in 1998. The casino paid up, and ever afterwards the machines carry the legend “Malfunction voids all plays and pays”. This is the usual reason casinos give for refusing payment.

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A visitor to the Newcastle casino in Oklahoma hit a jackpot of around $ 8.5 million at the end of last week. The cheers and the joy about the winning picture did not last long. The casino detected a system error and did not pay out the winnings.

On the morning of last Friday (February 21, 2020), a woman had played at Newcastle Casino in Oklahoma. Fox 25 reported Maribel Sanchez’s win. On a spin of $ 1.25, she hit the $ 8,469,498 jackpot, $ 95 jackpot, according to the slot machine.

The Newcastle Casino was founded in Oklahoma in 1998. It is a regular casino operated by the Chickasaw Nation tribe. The Native American casino has around 3,000 slot machines, 14 grand gambling tables, and restaurants and bars. The casino is open 24 hours a day.

After the gaming machine had played the winning animations and sounds, the machine simply switched off. He made no more noises. The operators stated that it was clearly a technical error. The prize was declared void and not paid out.

Player wants to fight for the win

Sanchez took a photo of the win with her smartphone. For the player, it is clear proof of her win. She had sent the photo to the daughter. The television station Fox25 has now also received the photo.

The mother and daughter cannot accept the malfunction argument. With the lawyer Bill Zuhdi, they would like to claim what they consider to be “legal profit” through a legal dispute. In an interview, the daughter expressed her lack of understanding:

It is insane how they trust the “malfunction”. When someone can easily make bigger bets and lose all their money. Then can he also say: “It’s a malfunction, give me my money back!” It doesn’t work that way for the player. Why should it work that way for the casino? It is pointless.

The lawyer is also convinced that his client has the right to receive the profit. He told the press:

You told her that she was not going to pay her the money. It was a mistake. We will now go through the procedure provided by the casino. We will review all legal options and aggressively pursue their rights. The profit should have been paid to her.

The way forward of the casino

The Chikasaw Nation tribe had confirmed to Fox 25 that the case is currently under investigation and that the required protocols are being followed. The operators of the casino did not want to take a stand on the question of whether it really was a malfunction. The slot machine manufacturer was also interviewed by Fox 25, but did not respond to the request itself.

On Friday afternoon, however, the casino had reacted and marked all “Liberty 7” slot machines with the inscription “Malfunction all payments and games are invalid”.

Sanchez wants to fight for her profit and is still hoping for a positive outcome. When she receives the profit, she wants to make her dream of her own home come true.

Denial of jackpot withdrawals is not uncommon in the United States

Several jackpot withdrawals were denied last year. In one case, a woman from Iowa was not entitled to the payment because she was actually blocked in the casino. In another case, the casino made a mistake comparing a player’s social security number so that the prize was mistakenly confiscated.

System failures occur again and again on the machines in the USA. First of all, remember the famous case of 2016. A woman had won a jackpot of $ 43 million on a “Spinhx Slot Machine” at the Resorts World Casino in Queens, New York. For reasons of goodwill, the casino offered a steak dinner and the actual profit of $ 2.25 – it was allegedly a display error.

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Players keep fighting for their winnings in the United States courts. In most cases, however, legal experts assume that players will end up losing the lawsuits. Therefore, Sanchez’s chances of winning are rather slim. In any case, it is a lengthy battle that will certainly take a lot of strength.

Slots player Cynthia Obie was ecstatic when she hit the jackpot at the MGM National Harbour Casino in Prince George’s County, Maryland. The win was worth several thousand dollars, but the casino refused to pay out.

• Woman hit jackpot at MGM National Harbor Casino
• Casino staff recorded her Social Security number incorrectly
• The casino was legally required to confiscate her winnings
• Winner mistakenly identified as owing child support money

In an interview with the local Fox News station, Obie spoke about her excitement with the win, as she needed the cash, but did not want to disclose exactly how much the jackpot was worth. She said she was an occasional casino goer and had been there that night with one of her friends on a night out.

An unfortunate sequence of events

As per the rules and regulations for casinos cashing out winnings, the staff at the casino took down info from the woman’s ID and some other key pieces of information. However, they mistakenly recorded an incorrect Social Security number, accidentally getting one of the digits wrong.

The person who subsequently came up on the casino’s system was an individual who had a large debt in the state. The debt was partly unpaid child support and partly monies owed to the government of Maryland.

The casino therefore refused to pay out any winnings to Obie. Obie began pleading with the staff, pointing out that she had never had to pay child support and knew it must be a misunderstanding.

By the time the casino discovered the error with the Social Security number, it was too late for Obie.

MGM has said its employees were following Maryland law and that the issue was no longer in their hands. The only thing the casino did to offer compensation was to give Obie free play chips worth $200. It also gave her some vouchers for drinks on the night of the incident.

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Obie now plans to contact the Gaming Control Agency to discuss the incident.

What happens next?

When Obie left the casino without her money, she was told to get in touch with the Human Services Agency in Maryland to clear up the misunderstanding. The HSA is the body that looks after child support issues.

However, after paying a visit to their offices, Obie had made no progress on the issue. Her main gripe still lies with the casino itself.

She told the casino: “Frustrated, but now I’m at the point this is insane. You guys are a billion dollar corporation, you do the research. I won fair and square. I just want my money.”

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MGM told Fox 5: “We are aware of this unfortunate error and have taken the necessary steps to assist Ms. Obie in rectifying this issue. Due to MLGCA rules and Maryland state law, we cannot provide an additional payout for this jackpot.

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“However, if she presents the proper identification credentials to the Maryland Gaming Commission, they will provide her with the appropriate payout. We apologize for the inconvenience this has caused Ms. Obie.”

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The incident has triggered some community backlash for the casino. Some locals say the fault lies with the MGM National Harbor Casino, and nobody else, as it was casino staff who wrote down the incorrect Social Security number that led to Obie not receiving her winnings.